As the country celebrates a record customer satisfaction score, councils report a near-28 negative recommendation rating and public hospitals fail patients at every turn. A new national survey asks: who is this progress actually for? Ten years of measurement. Fifteen thousand voices. Twenty-five sectors assessed across every province of Zimbabwe. And yet, at the heart [...] The post Decade of data, same old failure: Zimbabwe’s public institutions are still letting citizens down appeared first on NewZimbabwe.com.

Originally published by The Zimbabwe News. Read original article